Customer Service

The Petel team is committed to providing the highest level of support, overall value and customer satisfaction.

Please feel free to contact us for additional information, help in ordering our products, or to better understand us. We will be more than happy to be of help.

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Phone: 972-54-2401327   9:00 to 19:00 Israel time (click to view)
Eleyor Snir Moshav Hibat Zion 38885 Israel

Frequently Asked Questions

Do you ship to all countries worldwide?

Yes, we ship to all countries across the globe.

What are your charges for International shipments?
The shipping charges vary depending on the shipping option that one chooses. The charges are $4 via Registered Mail and $21 for a faster Express Mail Service (EMS). These charges are the same for all countries in the world.

How do I track my order?
Orders shipped via Express Mail Service (EMS) can be tracked and a tracking number is made available within 1-2 days after shipping. However, orders shipped via “Registered Mail” do not have a tracking mechanism.

What if my package is lost or damaged?
Once we hear from you about an order not received, we file a complaint with the Israeli Postal Service. Once they confirm loss of package we will reship your order. We use standard modes of shipment which people have trusted over the years and do not foresee any chances of a lost package. In case such a loss happens you may rest assured that we will either refund the money or reship the products.

Payments and Money back guarantee

What payment options do I have?

We have a choice of payment options. We accept payments made by PayPal including eChecks, bank transfer and Western Union. To know more details about payments via bank transfer and Western Union Money Transfer please write to us.
I don’t think I like what I bought.

Do I have a money back guarantee?
Yes. If there is anything you are unhappy about, request a full refund (no questions asked) and get your money back. We have a full money back guarantee including the shipping charges paid by you. However, we do not pay for the shipping charges that you may incur to return the item to us.

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